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2022 Integrated Report
New York, June 22, 2023 – Teleperformance, a global leader in digital business services, today announced its commitment to hire 500 refugees, including Ukrainian refugee women, over the next three years across its Europe operations including in France, Germany, Portugal and the U.K.
The announcement is also part of the Company’s ongoing commitment to hire and integrate refugees across the globe. At the end of last year, Teleperformance employed more than 2,300 refugees worldwide, including more than 1,900 Venezuelan refugees at its Colombia operations. The Company’s longstanding and impactful approach to the economic integration of Venezuelan refugees in Colombia earned it TENT’s Outstanding Leadership in Hiring Refugees award in 2021. It also employs a few hundred refugees across Europe, including displaced people from the Ukraine, Syria, Iran, Pakistan and Congo.
“There are so many thousands of refugees from Ukraine and other countries who wish to work and take care of themselves and their families but who face countless hurdles to employment,” said Clémentine Gauthier-Medina, Senior Vice President of Corporate Social Responsibility, Teleperformance Group. “We’re pleased to expand on our longstanding commitment to refugees to help improve their lives and communities through meaningful employment.”
Teleperformance’s pledge joins those being made recently by dozens of businesses to accelerate economic integration of Ukrainian refugee womenand other refuges across Europe in partnership with the Tent Partnership for Refugees (Tent), a global network of companies committed to supporting the economic integration of refugees.
“Ukrainian refugee women face many hurdles when finding jobs - from not knowing the local language to having to juggle childcare responsibilities. Businesses must do more to reduce these barriers, and help these incredible, strong, talented people enter the workforce,” said Hamdi Ulukaya, founder and President of the Tent Partnership for Refugees and CEO and founder of Chobani. “The moment a refugee gets a job is the moment they stop being a refugee. I’m so proud that the companies stepping up today, including Teleperformance, will help Ukrainian women and other refugees across Europe stand on their own two feet, giving them a chance to live lives of dignity.”
With an extensive, global presence in 91 countries, Teleperformance serves as a strategic partner to the world’s largest companies across many industries. Core to the company's values is a desire to improve people’s lives and pave the way to a better and more equitable tomorrow for all.
Commitment to Impact Sourcing
Teleperformance has long been an intentional employer of people across the globe who have traditionally been excluded from the formal workforce, including refugees and other marginalized minorities, people with disabilities, long-term unemployed, young people without a degree, and people living in poverty. At the end of 2022, approximately 20% of the Company’s employees were Impact employees from minority groups and disadvantaged communities.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a global leader in digital business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. More than 410,000 employees, based in 91 countries, support billions of connections every year in over 300 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
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Investor relations and financialcommunication departmentTELEPERFORMANCETel: +33 1 53 83 59 email@example.com
EuropeKarine Allouis – Laurent PoinsotIMAGE7Tel: +33 1 53 70 74 firstname.lastname@example.org
Americas and Asia-PacificNicole Miller TELEPERFORMANCETel: + 1 email@example.com