Best Practices & Case Studies

Teleperformance fosters vibrant people culture through global talent competition


Manila, Philippines – Even during the pandemic, the passion and creativity of Filipinos shone through as Teleperformance Philippines, the leading global group in digitally integrated business services, gave their employees a chance to display their talents in a competition.

In the local competition, the more than 47,500 employees of Teleperformance Philippines were encouraged to use their talents to express their feelings about their COVID-19 experiences and about what the future holds for all. Employees were able to submit in any of the four categories, namely, Music, Writing, Art, and Dance. Based on their originality, talent, and presentation, the judges shortlisted three finalists per category and announced the local champions via a Facebook Watch Party hosted by TV and radio personality Gino Quillamor.

The winner for the music category was James San Juan from TP Ayala, who wrote an original song called “Rise”, which is about mental health and is dedicated to those feeling alone during the pandemic. For the writing category, Santos Baudin III from TP Ayala won for his original poem entitled “Agwat (Gap)” which is all about finding love and hope amid the social distancing and reminds everyone to stay connected even apart.

Meanwhile, Carlos Ramiro from TP Fairview came out on top for the art category for his piece called “Invisibilia Inimicus (Invisible Enemy)” which portrays the heroism, sacrifice, and hope of the front liners. Lastly, Jobert Cabag from TP Davao won for his inspirational dance accompanied by a scenic music video that he says is a reminder for everyone to always observe social distancing.

James San Juan from TP Ayala, the champion in the music category, shared his experience during the watch party. “Given our situation, in our 24 hours at home, having engagements like this lifts you up somehow and inspires you to inspire others,” shared James.

The local champions received Php 15,000 in cash and had the opportunity to represent Teleperformance Philippines in the global finals, which showcased the talents of Teleperformance employees from over 80 countries.

About 17,000 TP employees tuned in to the live streamed announcement on the Teleperformance Philippines Facebook page to support their friends and colleagues, while five lucky viewers of the watch party were also treated to their own a pizza party via an electronic raffle during the program.

Mike Lytle, Teleperformance Philippines Chief Operations Officer, shared a heartfelt message to all TP employees during the announcement. “At TP, we’ve always made a special effort to provide our people with a platform for their creative self-expression. Even with COVID-19, our ability to reflect on the times connects all of us even more. I applaud everyone for believing in themselves and supporting their colleagues. You are all heroes in my book.” 


About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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