Teleperformance in Philippines bags Philippines Best Workplaces™ recognition for second year in a row
Philippines, March 2023 – For the second year running, Teleperformance has just been awarded as one of Philippines Best Workplaces™ in 2023. This was announced during the Great Place to Work® Philippines first in-person recognition gala at Hilton Manila.
Teleperformance, along with 35 workplaces in the Philippines, were recognized for being trailblazers in the art of connecting, leading, and inspiring employees. Teleperformance placed fifth on the Philippines Best Workplaces™ List among the Large Enterprise Category with 1,000+ employees.
Great Place to Work® Philippines assessed participating employees' experiences across five dimensions – credibility, respect, fairness, pride, and camaraderie. Using this standard, qualified workplaces should have a high level of trust among employees, a sense of pride in the workplace, and the general sentiment of joy and togetherness among coworkers.
“Over the years, our Teleperformance Philippines family has shown true passion for care, integrity, and innovation – reflecting the core values we uphold as an organization,” Teleperformance Philippines Chief Executive Officer Francisco Lara shared. “With the evolving needs of businesses and employees today, we continue to focus on our people’s holistic wellbeing, transcending the four corners of our work spaces. The greatest manifestation of the value of our programs is the positive impact that our teams create for our partners and society.”
“We are deeply honored to be recognized once again as one of the Best Workplaces™ in the Philippines for our initiatives that inspire trust and commitment among our people,” he continued. “We will solidify our efforts to support our people’s welfare and development and help enrich their experiences as citizens of the communities we serve.”
Meanwhile, Teleperformance Philippines Chief People Officer and Chief of Staff Jeffrey Johnson shared that this recent recognition is a testament of everything Teleperformance Philippines has worked hard to achieve as a trusted organization. “Along with the honor and recognition given, we remind ourselves of the hard work we need to consistently do so we can always be better.”
“Teleperformance Philippines is in the business of constantly developing experiences built on integrity and trust. We take pride in our efforts to focus on diversity, equity, and inclusion in the workplace, our innovative work-from-home solution, and bringing jobs to the countryside for continued business growth. We have made a lot of progress, but there is more to learn,” he added.
The Philippines Best Workplaces™ List is highly competitive. Regarded as the global authority on workplace culture, seasoned consultants from Great Place to Work® curate the List using rigorous analytics and confidential employee feedback. Companies are only considered if they are first, a Great Place to Work-Certified™ organization.
Teleperformance has been certified Great Place to Work® in the Philippines consecutively in the last five years – becoming the first, the largest, and the only company in the Philippines to achieve this feat.
To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high-touch, high-tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia, and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.