Teleperformance in Philippines receives 5th consecutive Great Place to Work® Certification
Manila, Philippines – Teleperformance (TP) Philippines, a leading global group in digitally integrated business services, is once again Great Place to Work-Certified™ in 2022. This makes TP Philippines the first, the largest, and the only company in the country to be Great Place to Work-Certified™ for five straight years.
The Great Place to Work® Institute recorded 85% responses from TP Philippines in the Trust Index® Survey, which is part of the rigorous certification process conducted annually by the institute and a definitive global standard of what it means to be a great workplace. The survey evaluates companies based on their employees’ perception of them in terms of credibility, respect, fairness, pride, and camaraderie, among others. Only companies who have achieved at least 65% in the survey are qualified to receive the certification.
Teleperformance Philippines Chief Executive Officer Francisco Lara y Padilla commented, “I congratulate the TP Philippines team for the phenomenal 5-peat Great Place to Work® certification. This milestone achievement is so much sweeter with the company’s impressive growth over the past years. Fueled by our passion, innovative spirit, and culture of excellence, TP Philippines is poised to be even stronger in the future.”
Joey Marquez, Teleperformance Philippines Chief Operations Officer, shared, “Being recertified by the Great Place to Work® Institute for the fifth year in a row is another milestone for TP and a testament to our vibrant, high-trust and people-centric culture, which we witness every day in the workplace. We are definitely honored to be a place of opportunity and growth for over 55,000 Filipinos. Surely, this will contribute to further our success in reaching our goals for our people, the business, and the community.”
Teleperformance Philippines has made it its mission to promote the safety and wellbeing of their employees at all times – institutionalizing people welfare and development programs that benefit both work onsite and work-at-home employees. In 2021, the company launched the Cloud Campus solution, which is an innovative long-term remote work solution that allows home-based interaction experts to remain connected to their Teleperformance team through the Cloud Campus hubs. Moreover, the first Cloud Campus microsite was launched recently in Ilocos Norte, their first site operating in a remote work model.
Majority of TP Philippines’ 23 business sites nationwide have also received a safety seal from their respective local government units. More recently, the company received the ISO 45001: 2018 certification for excellent occupational health and safety programs. They underwent intensive training and design, as well as implemented health and safety precautions in their business sites and later passed the audits conducted by Standard Global Services (SGS).
In addition, Teleperformance is a huge proponent of Diversity, Equity and Inclusion (DE&I) in the workplace. This is evident in their various year-long initiatives such as TP Women, which is dedicated to celebrating the achievements of women at Teleperformance; TP Pride, which seeks to raise awareness and educate their employees about the experiences of LGBTQ+ individuals; and a partnership with Project Inclusion Network to provide assistance and opportunities for people with disabilities.
Teleperformance Philippines is the largest employer in the county to be certified this year. Teleperformance is also one of the 25 Best Workplaces in 2022 among nearly 100 companies in the Philippines.
To learn more about Teleperformance visit their website at www.teleperformance.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellenc e. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. Recently, the company was also included in the Philippines Best Workplace™ list. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.