Digital Transformation

Teleperformance in Philippines reimagines digital transformation in Leadership Summit


Manila, Philippines – Teleperformance, the global leader in digital integrated business services, is set to deliver on growth targets for its Philippine business as the company focuses on driving essential support to the digital transformation of both domestic and global markets.

The Teleperformance Philippines leadership team, coming from the 21 business sites in Luzon, Visayas, and Mindanao, gathered in a four-day virtual conference aptly called “Lead Our Ship”. The annual event, using a virtual platform for this year, aimed to strengthen leadership pillars in order to effectively roll out the company’s latest technological solutions, analytics, automation, and process improvement innovations for all industries being challenged by disruptive digital transformation.

The Teleperformance summit came in the midst of a global crisis, which has resulted in unprecedented situations for all organizations big and small. During these uncertainties, Teleperformance’s expertise in enabling safe and efficient digital journeys for clients has been leveraged to create the same quality experience for its own employees, as demonstrated by the successful roll-out of the game-changing TP Cloud Campus and the Work-at-Home (WAH) solutions.

“I don’t think I’ll ever get done saying thank you for the work that was done in response to COVID-19,” said Teleperformance Philippines Chief Operations Officer Mike Lytle as he recounted the first couple of months of the global pandemic and shared the results of the fruitful collaborations.

Lytle headlines the summit and, together with Teleperformance English World CEO Jeff Balagna, launched the company’s latest battle-cry to re-imagine a better normal for all. The points were expounded on by a roster of featured resource speakers -- leaders from Teleperformance Group, as well as experts from inter-disciplinary pillars of leadership and management such as former Philippine Basketball Association Coach Chot Reyes, former UP Chancellor Dr. Mike Tan, and Liter of Light head Illac Diaz.

Moreover, the Teleperformance conference covered the well-rounded concept of leadership that enables, grows, and keeps their teams resilient in the midst of crisis. At the end of the summit, the delegates affirmed their personal commitment to move as One TP, remaining agile and sharp through continuous learning and improvement, and to be the clients’ digital transformation partners for end-to-end service re-design and customer issue resolution.

 “We move forward through cross-team collaboration and team-based problem-solving. We have to work as one to be able to deliver the solutions of tomorrow,” Mike Lytle said.


To learn more about Teleperformance Philippines, you may visit their website at or their Facebook page at

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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