Teleperformance in Philippines shares data analytics insights in 2022 AI Summit
Teleperformance Philippines shows its steadfast commitment in improving its digital capacity through its participation in the 2022 National Analytics & AI Summit held last July 26 to 29, 2022 organized by the Analytics Association of the Philippines.
Teleperformance Vice President for Automation, Ravi Bhatia, served as a Panelist on the second day of the Analytics Summit discussing the Artificial Intelligence (AI) applications in the Philippines. He highlighted how AI improves performance, quality, and speed of services across industries while being able to render 24/7 services.
Additionally, he reiterated the increased cybersecurity brought by AI, while enhancing the customer service or CX and simultaneously saving costs for offering customer service. Analytical insights also extract data and generate reports quicker while minimizing errors.
Bhatia shared a case study on the “End of End Scam Check Process Automation” with a client belonging to the real estate market. Scammers stealing data from client websites to publish on a separate listing is verified through an automation solution. The implementation of this solution generated outstanding savings on expenses, as well as reduction in manual work and scammer listings.
Bhatia concludes his presentation with successful deployments of AI applications across industries, such as Banking that resulted in higher collections, Insurance that drove sales conversion; and Retail that facilitated issuing refunds.
“It was multiple industries – from the government to the private sector – that employed AI and delivered solid results,” Bhatia concludes.
The panel discussion was attended by officials from Department of Information and Communications (DICT), Department of Education (DepEd), Commission on Higher Education (CHED) and other government agencies, as well as members of the private sector ranging from business process outsourcing (BPO), telecommunications, insurance, banking and finance, and retail industry.
Teleperformance Philippines as a global leader in integrated business services is currently implementing a customer experience or CX solutions from its homegrown Technology, Analytics, and Process Excellence (T.A.P.™) innovation framework.
T.A.P.™ innovation framework offers digital solutions to clients by leveraging robotics and AI to optimize the value of analytics and ensures a more secure customer service.
For further information on how Teleperformance Philippines improves their business operations through data analytics, visit the Teleperformance website at www.teleperformance.ph.
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 56,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™. This 2022, Teleperformance Philippines celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.
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