Teleperformance in Philippines unveils first-ever Cloud Campus Jeepney
Manila, Philippines – To showcase its Cloud Campus work-at-home solution, Teleperformance Philippines has launched the Cloud Campus Jeepney, a mobile cloud connected workstation that simulates a fully enabled work-at-home experience.
Introduced at the Sunlife Amphitheatre, the Cloud Campus Jeepney is a functioning mobile workstation connected to the cloud that will allow people to work and stay fully connected even on the road. It showcases the digital capabilities of the TP Cloud Campus solutions, giving visitors a fully connected work-at-home experience. The Jeepney will be parked at the amphitheater until March 6, 2022 and will soon go to various locations around Metro Manila.
Launched in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.
Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency.
Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.
TP Cloud Campus comes at a time of disruption when there are calls for fresh solutions for companies to digitalize their work and operations. Teleperformance Philippines Chief Operations Officer Joey Marquez shared, “TP Cloud Campus enables Teleperformance Philippines to bridge people with their favorite brands around the world 24/7. Designed to harmonize onsite and remote work environments, TP Cloud Campus encompasses virtual talent acquisition, training, learning and development, quality control, data security, as well as workforce performance management.”
The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning. This includes solutions such as training simulations, gamification, operational remote management platforms and collaboration platforms, for optimized Virtual Training Rooms, Digital Whiteboards and Wallboards to generate real-time productivity, performance, workload technology monitoring reports, and chat bot TP Digital Floorwalker, built with machine learning and analytics capabilities enabling more First Call Resolutions and reduced Average Handling Time.
For Teleperformance’s client-partners, the TP Cloud Campus and T.A.P.TM innovation engines equip them with high-tech, high-touch solutions built on a keen understanding of people’s interaction history and sentiments.
Most importantly, keeping important information safe and confidential is pivotal so Teleperformance stores data in remote environments to ensure no client or customer data is stored locally. The company’s layers of security include PCI-certified architecture, multi-factor authentication, device lockdown, and TP Protect – an integrated data security solution that allows real-time monitoring and alerts to prevent fraudulent activities.
“It is energizing to witness and now be at the helm of an organization driving digital business and transformation solutions. Guided by our Core Values of Integrity, Respect, Professionalism, Innovation, and Commitment, I believe that we will continue to build career opportunities for people where they can work wherever they live, and live wherever they love,” added Joey.
To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).
* from June 19, 2020
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