Best Practices & Case Studies

Teleperformance in the UK ranked #25 in the UK’s Best Workplaces list 2021


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Teleperformance in the UK has been recognized as one of the 2021 UK’s Best Workplaces™ UK - Employees have spoken! Putting our people first and focusing on their health and well-being is just one of the reasons why employees love working for Teleperformance UK, even during a crisis. 

Despite an incredibly challenging year for businesses the world over, Teleperformance in the UK was able to sustain their award-winning culture, ultimately achieving the #25 place ranking in the 2021 UK’s Best Workplaces™list (Super Large Category) published by Great Place to Work® UK today. 

Teleperformance in the UK is among the 183 UK-based organizations recognized by its employees as an organization that promotes a healthy workplace culture through trust, pride and camaraderie during the Covid-19 pandemic. 

98% of colleagues agree that it has a culture that makes it a truly friendly place to work, with 93% of colleagues agreeing that they can be themselves and 98% of colleagues agree people at Teleperformance in the UK are treated fairly regardless of their race or ethnic origin. 

98% of colleagues agree that Teleperformance in the UK is a physically safe place to work and 96% of colleagues agree that people care about each other. 

92% of colleagues would agree that Teleperformance in the UK’s customers would rate the services and products we deliver as “excellent" and 95% of colleagues agree that people at quickly adapt to changes needed for our organization’s success. 

Gary Slade, Teleperformance CEO for UK and South Africa said “To be ranked 25 in the super large category in the UK is an outstanding achievement. Making the top 100 would have been amazing, but this exceeds our highest expectations, making us hugely proud that our colleagues feel this way about our organization. Our journey is only just beginning and we are excited to continue to do more for our colleagues. Our people always have and will remain to be our number one priority."

Understanding the perspective of employees is key to building a successful workplace environment. To determine an organization’s ranking, Great Place to Work® administers their comprehensive employee survey which represents 3/4 of an organization’s final score. The remaining quarter of the score comes from the Culture Audit® - a business-driven questionnaire that uncovers and evaluates the organization's HR and leadership practices, policies and culture. 

Teleperformance is the worldwide leader in outsourced multi-channel customer experience management with over 300,000 interaction experts speaking 265 languages and dialects across 80 countries, serving 170+ markets. 

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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