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2022 Integrated Report
GURGAON, India, Oct. 10, 2022 — Teleperformance, a world chief in offering omnichannel buyer expertise, inaugurates its new, state-of-the-art workplace in Mohali, Punjab, India, catering to business enlargement to ship distinctive buyer expertise administration and digitally built-in business providers to the world’s main manufacturers.
The new expansiv Mohali campus, known as “TP Olympiad,” Teleperformance’s third in the town, is unfold throughout 185,000 sq. toes and seven flooring. Strategically positioned to serve main world shoppers in Ecommerce, Technology, Travel and Telecom, the campus will make working a enjoyable and enriching expertise for workers.
The new campus can accommodate over 2500 workers and is a sports-themed office full with 24×7 cafeteria and a VR-Gaming Zone designed to supply an immersive expertise to its workers.
With state-of-the-art infrastructure and important facilities, together with gender agnostic restrooms to support all genders, age-groups and the specifically abled, the brand new site is a validation of Teleperformance’s dedication to being extra various and inclusive.
Teleperformance has 80,000 workers in India, serving over 200 shoppers, and is proud to be a people-first firm dedicated to investing in workplaces that create an inclusive and holistic setting. The firm is 10 instances Great Place To Work® licensed in India, ranked amongst the “Best Workplaces in Asia,” and likewise licensed as one of many ‘Best Workplaces for Women’ three years in a row, by Great Place To Work®.
The new Mohali site is considered one of many who Teleperformance has launched in latest years to support its speedy business enlargement. Most lately, the corporate launched new websites in Gurgaon and Hyderabad, forging forward with plans to add an extra 20,000 workers to its workforce to hit the 100,000-emloyees mark in subsequent 12 months and a half.
Anish Mukker, CEO of Teleperformance India, believes that Teleperformance’s dedication to the wellbeing of its workers is considered one of their elementary values. Anish feedback, “We believe that a positive workplace makes employees’ efforts impactful. We have therefore invested in workspaces that make our employees feel comfortable and happy, and which inspire them to put their best foot forward. This is reflected in a better service to our clients’ customers, and grants us access to a global, talented, motivated, and engaged team that strives for excellence and success at every step.”
Daniel Julien, CEO of Teleperformance Group, feedback, “India is the world’s largest expertise reserve for the English-speaking world and past. Today, greater than 5 million expert and devoted Indian workers present BPO/IT providers to the world, particularly for Customer Experience Management, Analytics, Back-Office and Technology Services.
“At Teleperformance, we are extremely proud of our large and successful India operations that consistently deliver outstanding quality in Process Engineering, Advanced Analytics, One-Office operations and Digital Transformation. Thus, the Teleperformance Group will continue to fully support Teleperformance India’s strong dynamics. This new opening and expansion is another tangible testimony of our commitment.”
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world's largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 380,000+ employees, based in 83 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the "Simpler, Faster, Safer" process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry's highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$6.5 billion, based on €1 = $1.14) and net profit of €324 million. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG index, the Euronext Vigeo Eurozone 120 index, the FTSE4Good index and the Solactive Europe Corporate Social Responsibility index (formerly Ethibel Sustainability Excellence Europe index).
Teleperformance in India has evolved from being a leading provider of outsourced omnichannel customer experience to offering digitally integrated business services and transformation solutions. Teleperformance in India offers omnichannel customer experience management, back-office services and transformation solutions to leading global brands across numerous industries.With 80,000 employees serving 200+ clients from 20+ countries in 22 languages, Teleperformance in India is committed to enabling businesses to adapt to today's disruptive digital innovations and to build long-term growth.The entity in India is part of Teleperformance Group's global workforce of 420,000 employees, and is the largest multicultural team providing digital integrated business services.
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