Leadership

Teleperformance inks partnership with provincial government of Negros Occidental

08.26.2022

Manila, Philippines – Teleperformance Philippines, through its Chief Operating Officer and country head Jose Luis Marquez, has entered into a partnership agreement with the province of Negros Occidental represented by Gov. Eugenio Jose Lacson on July 27, 2022.

Marquez who met with the governor for a courtesy call at the Provincial Capitol Building signed a memorandum of agreement to strengthen its collaboration with the province through the Negros Occidental Language Information Technology Center (NOLITC).

Through this partnership, Teleperformance will give priority to applicants who are graduates of NOLITC and its associated institutions whose applications will then go through the normal screening and recruitment processes.

TP will also be allowed to participate in all job fairs sponsored by NOLITC and/or its associated academic institutions inside and outside of the campuses. It will also actively work with NOLITC in the conduct of career talks, seminars, workshops, and trainings that will benefit both the students and the training institution. It will also actively participate in the conduct of job fairs, mock interviews, or similar activities as needed by NOLITC.

The governor welcomes this renewed partnership between the province and Teleperformance as it is aligned with the government’s thrust to strengthen the English communications skills of Filipinos.

Marquez is optimistic that through this partnership Teleperformance and the province of Negros Occidental will continue to create meaningful opportunities for the people of Negros.

“We are very thankful to Gov. Lacson and the NOLITC for their continued trust in Teleperformance in the upskilling of their kababayans. We hope to collaborate with more like-minded LGUs and NGOs to create more globally competitive Filipinos and bring them more exciting opportunities closer to home,” shared Marquez.

Witnesses of the MOA signing were Ma. Cristina Orbecido, NOLITC’s school administrator, provincial administrator Atty. Rayfrando Diaz and Teleperformance Senior Manager for VisMin Marketing Levi Trio.

For further information, visit the Teleperformance website at teleperformance.ph.

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 55,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™. This 2022, Teleperformance Philippines celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph