Best Practices & Case Studies

Teleperformance marks newest milestone with first business site in Cavite


Manila, Philippines – After 24 years of operations in the country, Teleperformance will be opening its first business site in Bacoor, Cavite.

Officially called Teleperformance Molino, the company’s recruitment center located at Vista Mall has already opened its doors to applicants, while the operations site – its 22nd in the country – will open first week of November.

The launch of Teleperformance Molino comes at a time of an ever-increasing need for an economic boost and career opportunities due to the pandemic. Teleperformance’s entry into the province known as the Land of Brave Heroes is a signal of the company’s optimism in the Philippines’ IT-BPM industry and in the potential of Cavite, as the investment encourages job generation and industry advancement in the region.

Teleperformance Philippines Chief Operations Officer Mike Lytle conveyed his excitement over the company’s newest site. “Even with the ongoing pandemic, Teleperformance remains optimistic in the country’s growth and continues to believe and invest in Filipino talent. Our new site in Molino marks another milestone for the company. We are excited to be in Cavite as we see it as one of the fastest growing provinces in the Philippines, with great potential to become a regional growth hub. We believe that this new venture during this period can contribute to the country’s push for provincial development and to the overall recovery of our economy.”

Since they began operations in the country in 1996, Teleperformance Philippines has grown to be a preferred offshore contact center outsourcing option for some of the world’s largest companies, as well as local brands. Its wide portfolio of customer experience solutions, all of which will be offered in their Molino site, is a testament to the company’s passion for innovation and use of state-of-the-art technologies, especially now with the push for digitalization in the country and the need for businesses to adapt to the new working environment. Combining these solutions with the right human resources and safety measures, Teleperformance implements a high-tech and high-touch transformation strategy that delivers a differentiated customer experience.

One of its solutions, the Teleperformance Cloud Campus, allows agents to remain connected and collaborative, while telecommuting through a centralized command center that can even allow clients to interact with their workforce. This was instrumental in helping the company quickly adjust to the lockdown earlier this year and transfer over 50 percent of its workforce to a work-at-home arrangement within a few weeks.


Milestone event in Cavite 

In the launch event called “Brave New Horizon”, Teleperformance took guests on a tour of its newest recruitment center. There was also a preview of the soon-to-open BPO operations site, which will have complete facilities like nap rooms, gender-neutral bathrooms, lactation rooms, a clinic, and entertainment rooms – all of these free and available for use by their employees to encourage health and safety, fun, and camaraderie in the workplace.

Gracing the virtual launch and expressing their congratulations were the Department of Labor and Employment (DOLE) Secretary Silvestre Bello III, Philippine Economic Zone Authority (PEZA) Director General Charito B. Plaza, Bacoor City Mayor Lani Mercado-Revilla, Managing Director of Vista Land Commercial Division Rep. Camille Villar, and IT-Business Process Association of the Philippines (IBPAP) President Rey Untal.

In his remarks, Secretary Bello commended the BPO industry “for successfully navigating the new normal.” He went on to highlight that “Teleperformance is a shining example of the BPO industry’s tremendous growth and resiliency. Your presence in the country for the past 24 years and continuing robust performance are manifestations that the industry will continue to be at the forefront of economic recovery and development.”

PEZA Director General Plaza echoed the optimism and noted that “amidst this pandemic, Teleperformance continues to be a vanguard for development and a staunch provider of employment for the Filipino people. We firmly believe that real, sustainable economic development stems from enabling every Filipino and every family to have a stable source of livelihood and income through the investments and reinvestments of companies such as Teleperformance in PEZA’s economic zones.”

Meanwhile, Mayor Mercado-Revilla acknowledged the arrival of Teleperformance as a herald for other companies to see Bacoor as a good business location owing to its prospects to be the business hub of CALABARZON region.

Tons of thanks to you, Teleperformance. Thank you for your vision, for your trust, and for blazing the trail for the people of Bacoor, of Cavite, and the whole region to set sail on this brave new horizon to a bright and prosperous future for everyone,” said the Mayor.

IBPAP President Rey Untal also congratulated the company for this milestone. “I’m sure it was no small feat, and the fact that the team was able to push forward with this despite the present climate speaks volumes of your capacity to adapt and grow in strength no matter the circumstances. The ripple effect that this Teleperformance milestone will have on the advancement and expansion of the sector and its allied industries in the region will be felt for many years to come.”

Rep. Camille Villar, Vista Land Commercial Division Managing Director, welcomed Teleperformance into the VistaMall community. “We are excited to forge this partnership with Teleperformance. We hope to work hand in hand with you in creating jobs and helping boost the economy of Bacoor. VistaMall is indeed your partner.”

Teleperformance is the leading global group in digital integrated business services, recently winning the Frost & Sullivan 2020 Asia Pacific Services Provider of the Year Award and, earlier this year, its third consecutive Great Place to Work® certification. Currently, the organization has around 47,000 employees from business sites located in Metro Manila, Antipolo, Bacoor, Baguio, Bacolod, Cebu, Davao, and Cagayan De Oro.

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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