Corporate Social Responsibility (CSR)

Teleperformance obtains wellness award, Factor Wellbeing 2021


Teleperformance is one of the 24 companies to obtain the Factor Wellbeing 2021 wellness award, granted by the Institute for Wellbeing and Happiness from TecMilenio University, in collaboration with Business Insider Mexico.

Teleperformance, a global leader in digital integrated business services and customer experience, is certified as a company that invests in the wellbeing of its employees through the implementation of positive practices in Mexico.


Over the years, organizations have found it necessary to adapt to the constant changes in the economy, culture, and social contexts. These changes bring a host of challenges that drive organizations to be more productive and competitive. However, within this paradigm shift on the priorities of organizations, organizational wellbeing has become more than an aspiration, a necessity. For this reason, investing in employee wellbeing goes beyond a moral intention to take care of them, but is also strategic for organizations in terms of profitability and productivity.

Factor Wellbeing is an award granted by the Institute of Wellbeing and Happiness from TecMilenio University, in collaboration with Business Insider Mexico. This award recognizes organizations that invest in the well-being of their employees through the implementation of positive practices in organizational processes.

“Employee wellbeing is a priority for Teleperformance Mexico and to reaffirm our commitment, the company requested to be evaluated by the Institute of Wellbeing and Happiness. After a couple of months, certification was achieved”- said Gustavo García, Vice President of Public Affairs and Marketing, Teleperformance Mexico, Central America and the Caribbean.

The study identifies the wellbeing factors in each of the participating organizations, those practices that promote employee work-life balance, assign tools for their optimal performance, and provide opportunities to use and develop their strengths in daily activities.

These companies promote organizational wellbeing practices, with leaders and employees seeking to create a positive work environment and, in addition, perceive that they take advantage of their abilities, skills, and strengths to create a better world.

“We believe in the power of people, and we know that the happiest and most satisfied employees perform better. That is why we invest in different initiatives that promote a better quality of life by increasing their health, reducing stress and therefore ensuring their wellbeing" – added Gustavo García.


About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 380,000+ employees, based in 83 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$6.5 billion, based on €1 = $1.14) and net profit of €324 million. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG index, the Euronext Vigeo Eurozone 120 index, the FTSE4Good index and the Solactive Europe Corporate Social Responsibility index (formerly Ethibel Sustainability Excellence Europe index).

For more information: Follow us on Twitter: @teleperformance

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