Corporate Social Responsibility (CSR)

Teleperformance Philippines’ revolutionary interview bot wins at 57th Anvil Awards

04.07.2022

Manila, Philippines – The 1Q TPbot, the World’s First Smart 1Question Job Interview Bot conceptualized by Teleperformance Philippines (TP), won a Silver Anvil under the Public Relations Tools category for social media at the prestigious Anvil Awards at the virtual Gabi ng Parangal Awards Ceremonies held by the Public Relations Society of the Philippines (PRSP).

The 1Q TPbot is a ﬁrst-in-industry initiative that created a safer and more convenient hiring process while making it easier for Teleperformance to find the right candidates. Teleperformance Philippines applicants were able to complete the interview process in a matter of minutes through a convenient gamiﬁed platform on Facebook. The hiring process that used to entail long waits was cut down from 2.5 weeks to just 6 hours, solving previously high applicant fallout while, maximizing social media, allowing Teleperformance to save millions in recruitment costs.

The social media tool was launched in 2020 when the lockdown limited physical interactions resulting to onsite operations, including recruitment, having to adjust. In April 2020, the country’s unemployment rate rose to a record high of 17.7%, which translates to 7.3 million unemployed Filipinos in the labor force, according to the Philippine Statistics Authority. Despite this, the information technology and business process management (IT-BPM) companies remained the top employer that year with 23% of the companies hiring belonging to the industry, according to Jobstreet.

Amid these challenges, Teleperformance Philippines was able to innovate and continue their recruitment virtually by utilizing social media.

“The 1Q TPbot was a product of that hard work by our Teleperformance talent acquisition team. The platform has helped with job generation in the country in a time when unemployment was at its lowest, while taking into consideration the health and safety of the applicants,” shared Jeffrey Johnson, Senior Vice President for Human Capital Resource Management of Teleperformance Philippines.

The 1Q TPbot was also recognized internationally by the Festival of Media APAC Awards and Asia-Pacific Stevie Awards. It is part of several award-winning initiatives by Teleperformance Philippines that aimed to support their employees through the pandemic, such as their nationwide TPVac vaccination program, “A Message from Mike” video series that offered accessible and transparent channel of communication to reach TP employees, and the “TP is a Safe Place to Work for All” social media campaign that gave TP employees useful information to help them navigate through a life-changing time.

To learn more about Teleperformance, visit their website at www.teleperformance.com.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high-touch, high-tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro, and Davao.

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia, and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.