Teleperformance promotes work-at-home solution in Luzon with Cloud Campus Jeepney roadshow
Manila, Philippines – Teleperformance (TP) Philippines, the global leader in outsourced customer and citizen experience management and advanced related services, is bringing the TP Cloud Campus Jeepney on a roadshow across Luzon to promote work-at-home career opportunities through its Cloud Campus solution.
Cloud Campus Jeepney is Teleperformance’s innovative approach to job recruitment where TP brings work-at-home jobs to the provinces, tapping the Philippines’ vast countryside talent pool.
The Cloud Campus Jeepney has been touring key locations in Bulacan, Laguna, Cavite, Ilocos Norte, Ilocos Sur, La Union, and Pangasinan. The Jeepney will continue its roadshow in Urdaneta, Pangasinan from June 18 to 20. Its next stop is Tarlac from June 24 to 25 before heading to its last stop in the north in Pampanga from June 28 to 30. It will be making its last Luzon stop in Batangas from July 6 to 8.
Recently, the TP Cloud Campus Jeepney motorcade was also held around Laoag and San Nicolas, where TP launched their first Cloud Campus hub in Ilocos Norte. As the company’s 23rd business site, TP Cloud Campus Ilocos Norte will open more jobs for residents of the Ilocos region that will allow them to “work wherever they live and live wherever they love”. This site also hopes to contribute to the capability building and economic growth of the province.
The Department of Labor and Employment Regional Office 1 (DOLE RO1) Regional Director Atty. Evelyn Ramos shared during the event, “What Teleperformance is doing here in the Philippines is valuable. We gladly welcome here in Ilocos region the launching of Teleperformance Cloud Campus site, which is expected to pave the way for the employment of thousands of Ilocanos. Further, we also laud the virtual workforce platform for enabling a work at home business.”
Launched in the Philippines in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.
Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency. Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.
“During the pandemic, Teleperformance Philippines was one with the industry in shifting to work-at-home and we’ve seen how this arrangement has benefited some of our workforce. As Teleperformance continues to grow and invest in the Philippines, we want to be able to give more people the option to work from wherever they live. Geography and location will no longer be a barrier when it comes to job opportunities; with TP Cloud Campus, they can pursue their career in the IT-BPM industry from wherever they are,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.
The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning.
The Teleperformance Cloud Campus model also provides a comprehensive solution to companies looking at remote work as part of their growth plans in the new digital economy. It thoughtfully addresses the main concerns of companies for processes that are to be handled from a home environment, such as security, performance and control, and engagement of remote teams
“It’s a win-win solution as Teleperformance Cloud Campus allows companies to ensure the health and wellness of employees without compromising business continuity, which is a must in today’s digital economy,” Marquez noted.
To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellenc e. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. Recently, the company was also included in the Philippines Best Workplace™ list. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.