Best Practices & Case Studies

Teleperformance receives 10th employer recognition award in 2020


Teleperformance recognized in India by Great Place to Work® for 7th Time

  • 70% of worldwide staff workin independently certified Best Employer operations
  • 100% certified globaloperations for Corporate Social Responsibility by Verego
  • 20 current independent Best Employer certifications across all world regionsunderscore peoplefocus, particularly inthe context of the Covid-19 epidemic
  • Group commitment to people care,safety and health remains topglobal priority

PARIS, April 14, 2020 – Teleperformance, a leading global group in digitally integrated business services, announced today its operation in India comprised of around 70,000 people in 40 locations have received the prestigious Great Place to Work® (GPTW®) Award for the 7th time despite the challenging work environment the world faces due to the Covid 19 global pandemic. The methodology behind the Great Place to Work® ranking is highly rigorous and uniquely comprises both an employee survey and an audit into management and HR practices. The award recognizes high-trust leadership as well as innovative practices that help foster a successful workplace culture.

Prasenjit Bhattacharya, CEO GPTW India, commented: “Teleperformance is a leader in omnichannel customer experience. They bring the same passion and expertise to their employee experience. A perfect example of great employee experience translating to customer experience. This great focus on their people is a tremendous critical success factor to always ensure excellent employee-customer interactions, and will be relevant, especially during this stressful Covid-19 pandemic.”

In addition to India, Teleperformance is currently recognized as an award-winning employer for many of its operations in Asia-Pacific, Continental Europe, Middle East & Africa, and the Americas by either the GPTW® or Best Places to Work organizations. These third-party assessments validate superior employer practices, people culture and quality of work environments. The evaluations are heavily based on unfiltered employee feedback surveys, interviews and independent audits.

Holly Petroff, Global Executive Vice President at Great Place to Work®, added: “Teleperformance leadership is committed to providing a great workplace for all of their employees, no matter who they are or what they do for the organization. This commitment is evidenced by Teleperformance receiving our Great Place to Work® Certification or being recognized on one of our national Best Workplaces lists in 17 countries today. Teleperformance is in the process of increasing the number of countries in the Great Place to Work® Certification process in 2020 to emphasize the importance of listening to employees and to formalize their commitment to the well-being of all of their people all around the world.”

Twenty (20) Teleperformance country operations are currently recognized as best employers by third party evaluators including: Albania, Argentina, Brazil, China, Colombia, Costa Rica, Dominican Republic, El Salvador, Germany, India, Kosovo, Madagascar, Malaysia, Mexico, Morocco, Philippines, Portugal, Saudi Arabia, Tunisia and United Arab Emirates.

Teleperformance Chairman and Chief Executive Officer Daniel Julien said: “Unbiased third-party evaluations of our people care and CSR serve as critical independent diligence for us, especially during these unprecedented conditions of worldwide epidemic. I recently said, at a time of such great human vulnerability, nothing is more important than the safety of our people. Our entire culture is based on providing a safe, diverse and exceptional environment so all our professionals can enjoy working and growing with us. These comprehensive top-employer certifications from all world regions validate the protection and well-being of our people is a consistent top global priority for us. Teleperformance remainstotally committed to the health, safety and success of each and every one of our family members and our clients all around the world.”

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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