Teleperformance receives Madayaw Award at Davao City IT-BPM Awards
Manila, Philippines – Teleperformance (TP) Davao was hailed as the “Best Place to Work For” with the Madayaw Award in Davao City’s first-ever IT-BPM (Information Technology and Business Process Management) Awards.
The IT-BPM Awards, spearheaded by ICT Davao Inc. and sponsored by the Davao City Investment Promotion Center (DCIPC), were created to recognize the brave and innovative businesses that chose to fight despite the near-insurmountable challenges posed by the COVID-pandemic.
During the Innovation Summit 2022 at Acacia Hotel Davao, Teleperformance Davao received the Madayaw Award (Best Place to Work For), which is the highest award for the enterprise category.
The committee plans to make the IT-BPM awards an annual event to give back to these companies that have done so much for the city while also encouraging more investors to come to Davao.
Teleperformance Philippines Chief Executive Officer Francisco Lara said, “Teleperformance Philippines remains steadfast to bringing not only more jobs to the country, but also a high quality workplace where everyone can enjoy and grow. We have created and kept an awesome employee and workplace culture that we hope to share with more people across the country.”
Teleperformance Davao was launched in 2013 as the company’s first site in Mindanao. TP also launched the TP Cloud Campus, the company's long-term remote work solution that allows home based interaction experts to stay connected to their Teleperformance team via Cloud Campus hubs, with the goal of creating jobs. This is promoted by the TP Cloud Campus Jeepney, a mobile and cloud-connected workstation that goes on a nationwide tour that began in the National Capital Region, then traveled across Luzon, and is now making rounds in Visayas and Mindanao.
TP also started to launch Cloud Campus microsites in 2022 to strengthen the work-from-home solution’s recruitment and backend support, with the first one in Ilocos Norte and the second in General Santos City. The locations of these microsites were also selected to support the Department of Information and Communications Technology (DICT)’s Digital Cities 2025 Program, which aims to strengthen the local economies of key cities outside of Metro Manila, particularly in the IT-BPM sector.
Teleperformance Philippines currently has around 61,000 employees nationwide and has received the Great Place to Work® certification for five consecutive years, the first and largest employer in the country to achieve this through an anonymous survey of at least 85% of their Philippine-based employees. They have also been recognized as one of the best workplaces in Asia and in the Philippines for 2022.
To learn more about Teleperformance, visit the Teleperformance website.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022, the company was also awarded as one of the Philippines Best Workplaces™. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph