Everest Group PEAK Matrix® for CXM in EMEA Service Providers 2020

Best Practices & Case Studies

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Everest Group evaluated 21 CXM service providers in the EMEA market and named Teleperformance a Leader.

Teleperformance strengths include:

  • Being the largest provider for CXM services in EMEA
  • Creating a balanced shoring mix and continuing to build its delivery capabilities by the development of multilingual hubs covering over 40 languages
  • Fostering technology-led innovation by investing in proprietary digital platforms such as TP Cloud Campus (virtual hiring, training, and managing remote teams), TP Client (omnichannel & WFM), TP Bot (conversational AI), and TP Interact (speech analytics)
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