Everest Group PEAK Matrix® for Trust and Safety – Content Moderation Service Providers 2021

Best Practices & Case Studies

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Everest Group evaluated 18 Trust and Safety service providers based on their vision, capabilities, and impact on the industry, naming Teleperformance a Leader.

Teleperformance strengths include:

  • Continuing to strengthen capabilities to serve clients across the Trust and Safety value chain through multiple in-house solutions
  • Augmenting analytics capabilities to identify opportunities for policy improvements and improve the accuracy of policy enforcement among moderators
  • Investing heavily in coaching and training at all levels, including a Trust and Safety Academy for talent development
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