Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021

Customer Experience

The Frost Radar™  Innovation Index leader’s high-tech, high-touch approach delivers a combination of technology and human empathy through NLP, automation, voice assistants, chatbots, self-service, and AI.


Teleperformance strengths include:

  • Proprietary digital platforms that enable transformations include TP Client (omnichannel and workforce management), TP Bot (conversational AI), TP prompto (sentiment analysis) and TP Interact (speech analytics).

  • The company’s TAP (Technology, Analytics, Process) framework combines design thinking, advanced technologies, and Lean Six Sigma methodology to optimize processes and deliver actionable insights. 
  • Through the TP Cloud Campus, the company delivers a  work-at-home solution that supports multiple languages and enables remote employee engagement and management.

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