Teleperformance was recognized with the Frost & Sullivan 2022 European Customer Experience Outsourcing Services Market Leadership Award, for its heavy investment in cybersecurity programs, and its dedicated TAP™ (Technology, Analytics and Process Excellence) methodology.
Teleperformance strengths include:
- Moving beyond cost and labor arbitrage to differentiate and enhance services.
- Growth strategy excellence and technology leverage.
- Gaining ground through its cybersecurity strategy leadership, with a comprehensive cybersecurity program to protect its entire business ecosystem, including clients, customers, and employees.
- Commitment to innovation: leveraging cloud technology to enhance customer experience
- TAP™ methodology focused on high potential sector expertise, digital and omnichannel integration, and data analytics to improve customer experience.
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