Customer Experience

Chat Continues to be a Critical Solution in this New Normal

Today’s markets are in the midst of disruption. As the world continues to adapt to this new normal, Chat as a channel continues to be a preferred medium of interaction. With most people in quarantine or working from home, the amount of time spent online has increased significantly. Customers are increasingly willing to communicate with support agents in the same way they do with friends and family. In this podcast, Amit Luthra and Rajan Ghosh will share insights on:

  • The role of Chat in the future and its role within the larger support strategy
  • Challenges companies face in the new normal and how Chat as a channel can help them achieve their goals
  • The impact of Transformation and how bots can help bridge the gap, connecting customers with businesses


Amit Luthra, SVP Operations, Teleperformance

Rajan Ghosh, Customer Experience Strategist, Teleperformance

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