Tele-Medicine - Deploying a High-Tech and High-Touch Approach to Contact Tracing

Contact tracing today is key to slowing the spread of COVID-19 within our community. The goal is to find everyone who has come in contact with an infected person, isolate or quarantine them, and as a result, prevent them from infecting others. Contact Tracers are highly trained to balance a person’s rights with the safety of the public community. They use special skills to investigate as well as support the emotional and basic needs of someone who has the illness or may have been exposed to the virus. In this podcast, we will discuss the importance of a high-tech, high-touch approach to contact tracing.

Speakers:

Linda Comp-Noto - Division President, Healthcare Practice, Teleperformance

Trace Anderman - EVP, Healthcare and Customer Experience Strategist, Teleperformance

Puneet Goyal - VP, Healthcare Solutions, Teleperformance