HFS Research White Paper: The Content Moderation Playbook

Strategic Insights


As user-generated content (UGC) continuous to grow in volume, format, and diversity, it’s critical for brands to get content moderation strategies and operations right. With regulatory requirements becoming more complex, and the mental health and wellbeing of the staff becoming so critical, it’s increasingly difficult to navigate the many facets of today’s online landscape – especially when customer safety and brand reputation are at stake.


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