Retail and E-Commerce: Trends, Tips, and Strategies for Success in the Post-Pandemic Marketplace

Strategic Insights

Retail Eng


Current trends portray the retail industry’s need to increase revenue by deploying an integrated, omnichannel customer experience (CX) solution to meet the new, post-pandemic consumer demand to move seamlessly through their retail experience, across channels.

Hence, priorities for E-retail brands now include process excellence and continuous improvement, with the mission of managing the consumer beyond the interaction channels and, ultimately, gaining their trust and converting them into long-term brand advocates.


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