;

NEW ENGLAND CONSULTING GROUP

The Irate Customer: Costing Your Business More Than You Think

Strategic Insights

Mockup NEGC

Today, most buyers research brands and products online, and customer satisfaction ratings are at their lowest since 2005. So, delivering high-quality experiences on the channels customers prefer is a must, and there’s more at stake than just customer retention. When angry, customers are quick to share their negative experience online – taking additional customers and potential prospects with them.

In this latest NECG white paper, find out:

You might also be interested

  • White Papers
  • Client Stories