Transitioning Your CX Workforce: Rebadging Done Right

Strategic Insights

Consumer demand for personalized experiences across CX channels has intensified during the pandemic, forcing most brands to reevaluate their in-house capabilities. As a result, many are choosing to partner with experienced customer experience management (CXM) experts to integrate digital channels, gain actionable insights from data analytics, automate processes, and deliver truly end-to-end customer journey management. To ensure a seamless transition and preserve their workforce, Teleperformance offers a proven, robust process for absorbing a client’s in-house CX workforce, helping to retain their existing knowledge and expertise while preventing service interruptions.

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