Unveiling the new dynamics of consumer satisfaction

Strategic Insights

Changes in consumer habits, prompted by a significant increase in online shopping, issues with product availability, and fluctuations in discretionary spending, call for brands to reevaluate their approach. With key indicators such as customer satisfaction, advocacy, and loyalty showing positive uptrends, how can brands fulfill consumer needs and enhance customer support? Get insights from our most recent white paper, which includes insights from the global survey conducted by the Teleperformance Business Insights Lab.

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