Your Customers Are Heading into the Metaverse

The potential of the metaverse can be mainly understood, with its definition stated as an interconnected, virtual environment. While much has been said about how it can offer a wide variety of immersive experiences for users, the potential benefits for brands have been less explored. Despite most metaverse-related applications remaining conceptual, the truth is the metaverse is here to stay and companies that don’t embrace it will be left behind. This paper offers a broader look at the potential of the metaverse as a new customer engagement channel, including exclusive findings from the award-winning Teleperformance Business Insights Lab.

Find out more about the metaverse here.