Database support specialist
Image Icon Albania · Tirana
Category IT & Security
Full time

Database support specialist


  • Bachelor’s degree in Computer Science, Information Systems, Information Technology or similar
  • Minimum of 1 years' experience in Microsoft SQL.
  • Knowledge of SQL how to write scripts for reporting from database
  • Knowledge of IIS web server administration and management
  • C1 level of English required
  • B2 level of Italian required


Duties and Responsibilities:

  • Workflow design, development, and maintenance
  • Integration of various CTI (Computer and Telephony Integration) solutions to the contact Centre architecture according to client need
  • Managing database access
  • Very good knowledge of Unix/Linux operating system.
  • Responsible for the Microsoft SQL database ensuring continuous improvement 
  • Working experience with MSSQL administration tools
  • Administration of Omnichannel CRM components and tools
  • Creation and maintenance of queries and stored procedures
  • Generation of historical and real time database reports
  • Strictly adhere to process, instructions, policies, and standards.
  • Writing reports, documentation, and operating manuals


Required Qualifications to Be Successful In This Role

  • SQL knowledge is required
  • Data analysis
  • Knowledge of contact centre operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing Contact Center Enterprise solutions to solve contact centre related issues
  • Experience maintaining and administering a SQL Server Reporting Services server.
  • Working knowledge of Windows Server Operating Systems.
  • Must be able to show initiative and flexibility in a dynamic environment.
  • Robotic Process Automation, AI, software development and scripting knowledge is a plus


Certification Requirements:

These certifications are a plus for the candidates:

Microsoft SQL certification(s)

Azure Database Administrator

Interested?  Apply sending your CV at: until 25/01/2023

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