(90% English) Customer Service Associate
Image Icon Colombia · Cartagena
Category Customer Service
Requisiton 1459
Full time

You're the player we're missing on this TOP Team!

We’re looking for a Customer Service Associate. You will be responsible for responding to all customer inquiries and providing excellent customer service by being a good listener. This is an exciting opportunity for someone empathetic, respectful, and proactive, who can resolve situations with a positive attitude.

What you’ll be doing:

  • Respond to all customer inquiries.
  • Provide excellent customer service by being a good listener.
  • Handle sensitive customer data with utmost care and confidentiality.
  • Aim to resolve situations on the first approach by being proactive, patient, and understanding.
  • Keep a constant working knowledge of our client’s products, services, and promotions.
  • Document and update records in the required systems.

The TOP Team is looking for someone who:

  • Has a 90% and up English level.
  • Has skills to solve situations with a positive attitude.
  • Is a proactive and confident person with active listening skills.

Let’s talk about benefits:

  • Long-term contract.
  • You can manage your time with our flexible schedules.
  • Career development and volunteer programs.
  • TOP employee fund.
  • Life insurance coverage.

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.

At Teleperformance, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!

Apply here