We are looking for colleagues with active German/ Dutch/ Hungarian/ Croatian/ Romanian, do you speak one of the listed languages? WE ARE LOOKING FOR YOU TO JOIN OUR TEAM!

There is no need to have special knowledge or education, we can teach a willing person everything. However, the language is important therefore it is necessary to have one of the languages: German/ Dutch/ Hungarian/ Croatian/ Romanian at least at the C1 level due to communication with clients from different countries 👌 At the same time, communicative English is needed at least at the B2 level - introductory training and regular updating training are conducted in English

The attributes that make a great Customer Services Agent include:

• Willingness to learn
• Competitive spirit
• Reliable
• Enjoy helping others
• Able to communicate with all types of people
• Flexible

What will be the scope of your work?

• primarily telephone and email/chat communication with existing customers (80% comunication via e-mail, only 20% phone comunication)
• process data from clients and record them in the system (light administration)
• the customer line is passive, receives incoming calls and handles client requests through email channels, so it is not a routine daily activity👌
• communication with international clients in Germany, Sweden, Finnland, Hungary, Croatia and others
• follow-up with customer issues and service requests in a timely and professional manner
• cooperation with colleagues in the team

Benefits

Here’s just some of what we have to offer:

• work from home possibility
• salary up to CZK 38,000 😊
• job contract: 1 year with a possibility of prolongation
• high-quality initial training and support from superiors, trainers and colleagues, not only in the beginning, largely independent
• responsible work and at the same time stability, security and potential for professional growth in the future
• paid on-the-job training
• many interesting benefits – meal vouchers worth CZK 90; 25 days of vacation;
• corporate breakfasts, competitions and events; MultiSport card
• you can get discounted calls even for family members
• possibility of further professional and personal development
• modern working environment with a beautiful view and relaxroom in campus square in Brno - Bohunice
• you can see how things work with us on Instagram @teleperformanceczsk.

This is an entry-level role and does not require any previous experience!