We are looking for colleagues with active German/ Dutch/ Hungarian/ Croatian/ Romanian, do you speak one of the listed languages? WE ARE LOOKING FOR YOU TO JOIN OUR TEAM!
There is no need to have special knowledge or education, we can teach a willing person everything. However, the language is important therefore it is necessary to have one of the languages: German/ Dutch/ Hungarian/ Croatian/ Romanian at least at the C1 level due to communication with clients from different countries 👌 At the same time, communicative English is needed at least at the B2 level - introductory training and regular updating training are conducted in English
The attributes that make a great Customer Services Agent include:
- Willingness to learn
- Competitive spirit
- Enjoy helping others
- Able to communicate with all types of people
What will be the scope of your work?
- primarily telephone and email/chat communication with existing customers (80% comunication via e-mail, only 20% phone comunication)
- process data from clients and record them in the system (light administration)
- the customer line is passive, receives incoming calls and handles client requests through email channels, so it is not a routine daily activity👌
- communication with international clients in Germany, Sweden, Finnland, Hungary, Croatia and others
- follow-up with customer issues and service requests in a timely and professional manner
- cooperation with colleagues in the team
Here’s just some of what we have to offer:
- work from home possibility
- salary up to CZK 38,000 😊
- job contract: 1 year with a possibility of prolongation
- high-quality initial training and support from superiors, trainers and colleagues, not only in the beginning, largely independent
- responsible work and at the same time stability, security and potential for professional growth in the future
- paid on-the-job training
- many interesting benefits – meal vouchers worth CZK 90; 25 days of vacation;
- corporate breakfasts, competitions and events; MultiSport card
- you can get discounted calls even for family members
- possibility of further professional and personal development
- modern working environment with a beautiful view and relaxroom in campus square in Brno - Bohunice
- you can see how things work with us on Instagram @teleperformanceczsk.
This is an entry-level role and does not require any previous experience!