English Customer Service Representative
Image Icon Global · Egypt
Category Customer Service
Full time

Key Responsibilities and Accountabilities 

  • Handle inbound calls consistently meeting and maintaining Department standards and goals.
  • Ability to provide expert advice and accurate information to customers.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
  • Resolve calls and only escalating when all options have been ruled out.
  • Provide clear and concise documentation of all cases.
  • Meet schedule adherence goals set forth by the client.
  • Periodically make outbound calls to customers to follow up on a variety of issues.
  • Use multiple applications during call.

Decision Making Authority

- Decisions Expected

  • Resolving customers issues    
  • Addressing customers’ requirements

- Recommendations Expected

  • Making recommendations about the process modifications to meet the customers' needs.

Main Job Requirements

- Education and Specific Training

  • University Graduates or an equivalent degree
  • College Drop outs: high school graduated or university drop outs for at least one year.

- Work Experience

  • No Particular experience is required.
  • Previous customer experience is a plus.

Special Certifications

  • NA

Required Skills

- Technical Skills

  • Excellent command of the English Language
  • Ability to use computers
  • Ability to use internet applications
  • Typing speed of minimum 20 W/M & 80% accuracy

- Competencies and Specific Skills

  • Great verbal & written communication skills.
  • Has an ability to handle the customers’ issues.
  • Has the ability to solve problems in a short period of time.
  • Has the flexibility & adaptability towards the working conditions & hours.