Chat + Email Customer Service Associate
Image Icon Guyana · Georgetown
Category Operations
Requisiton 1001
Full time

Learn more about the Job Opening ⬇️

Why TP?

We are experts in global digital business services in 95 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Guyana and the world. We don't stop innovating and we always go beyond.

Make a difference with the TOP Team!

What you’ll do as Customer Service Associate:

  • Identify the situation the customer is in through effective interrogation strategies.
  • Use tools and systems to identify the required solutions.
  • Escalate client cases to the corresponding resolution groups, when confronted with situations beyond your ability to solve.
  • Ensure that each incident is properly documented, notified to whom appropriate, and escalated when necessary.
  • Ensure excellent customer service through quick and effective actions, to solve client issues.

This is what you need to be a part of the TOP Team:

  • High school diploma
  • Full-time availability.
  • Valid form of identification (ID card or passport).
  • Be at least 17 years old or older.
  • Availability to work at the coolest Site.
  • Be an empathic, responsible, and proactive person.
  • Ability to solve problems in the most positive way.
  • Aspire to work from Georgetown with the #1 Team.
  • Eagerness to help others and know how to solve problems in the most positive way.

Discover TP's perks:

  • One-way transportation*.
  • Employee appreciation incentives.
  • Wellness breaks.
  • Discounts at exclusive vendors.
  • Happy Work Benefits such as maternity leave, paternity leave, wedding leave, and birthday time.
  • Flexible schedules for every need: morning, noon, afternoon, evening, and overnight.
  • Connect with the best talent in the industry. 
  • The opportunity to interact with the world’s TOP brands.

Join the TOP Team and connect the world to the most recognized brands in 170 markets.