What We’re Looking for ⬇️

Responsibilities:

• Identify customer problems through effective interrogation strategies.
• Use tools and systems to identify the problems of the clients and the solution required.
• Escalate the client's problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution.
• Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding.
• Fulfill all the productivity and quality objectives required of the agent.
• Ensure excellent customer service through quick and effective actions, to solve the client issue.
• Strive to meet and exceed assigned performance goals (individual).

Requirements:

• High School Diploma

Working Environment:

• Dedicated, closed, and quiet workspace at home.
• Must have 5mgs DSL internet or Blaze.
• Quiet professional workspace dedicated to working during working hours.
• Space that is free from any background noise or distractions.
• Children, friends, and family are not allowed in the workspace during scheduled hours.
• Mobile phones are prohibited in the workspace during scheduled hours.
• Smart devices such as Google Home, Alexa, or similar technology are not allowed in the workspace.
• Desk to be kept clean (free from paper, and pens).

Other Skills:

• Strong language skills (oral & written).
• Active listening and the ability to read between the lines.
• Ability to type 30-40 WPM.
• Adaptability and accountability.
• Proficiency in using a computer system and Microsoft Office.

Competencies:

• Logical problem-solving skills.
• Sales & Customer Service Mindset.
• Multitasking.
• Customer Orientation.
• Upselling.