Chat + Email Customer Service Associate
Category
Operations
Requisiton
1001
Full time
Learn more about the Job Opening ⬇️
Why TP?
We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Guyana and the world. We don't stop innovating and we always go beyond.
Make a difference with the TOP Team!
What you’ll do as Customer Service Associate:
- Identify the situation the customer is in through effective interrogation strategies.
- Use tools and systems to identify the required solutions.
- Escalate client cases to the corresponding resolution groups, when confronted with situations beyond your ability to solve.
- Ensure that each incident is properly documented, notified to whom appropriate, and escalated when necessary.
- Ensure excellent customer service through quick and effective actions, to solve client issues.
This is what you need to be a part of the TOP Team:
- High school diploma
- Full-time availability.
- Valid form of identification (ID card or passport).
- Be at least 17 years old or older.
- Availability to work at the coolest Site.
- Be an empathic, responsible, and proactive person.
- Ability to solve problems in the most positive way.
- Aspire to work from Georgetown with the #1 Team.
- Eagerness to help others and know how to solve problems in the most positive way.
Discover TP's perks:
- One-way transportation*.
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Employee appreciation incentives.
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Wellness breaks.
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Discounts at exclusive vendors.
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Happy Work Benefits such as maternity leave, paternity leave, wedding leave, and birthday time.
- Flexible schedules for every need: morning, noon, afternoon, evening, and overnight.
- Connect with the best talent in the industry.
- The opportunity to interact with the world’s TOP brands.
Join the TOP Team and connect the world to the most recognized brands in 170 markets.