What We’re Looking for ⬇️

Responsibilities:

• Provide front-line, first-level, technical assistance for consumers.
• Supporting Client specific high-speed internet services, delivering an exceptional customer experience.
• Resolve technical problems, within a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues, including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high-speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in-scope support for internet service and connectivity-related issues pertaining to the operating system, PC, and browser configuration.

Requirements:

• High School Diploma (Passes in Information Technology)

Working Environment

• Dedicated, closed and quiet workspace at home
• Must have 5mgs DSL internet or Blaze
• Quiet professional workspace dedicated for work during working hours
• Space that is free from any background noise or distractions
• Children, friends, family not allowed in workspace during scheduled hours
• Mobile phones prohibited in the workspace during scheduled hours
• Smart devices such as Google Home, Alexa, or similar technology not allowed in the workspace
• Desk to be kept clean (free from paper, pens)

Required Skills

• Excellent verbal and written communication skills
• Familiarity with internet services and functionality
• Familiarity with personal computers, operating systems, software, and computer terminology required
• Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems
• Ability to work independently and multi-task

Competencies

• Problem-solving skills
• Communication Skills
• Customer Orientation
• Flexibility