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Make a difference with the TOP Team!
What you’ll do as a Technical Support Associate:
Provide front line, first level technical assistance for consumers.
Resolve technical problems, within a fast paced, customer facing environment.
Troubleshooting and issue resolution assistance with client services and/or devices specific issues including internet connectivity and performance troubleshooting.
Address and solve technical problems in a timely manner and complete all assignments within expected time frames.
Demonstrate advanced product knowledge and the ability to solve customer issues.
This is what you need to be a part of the TOP Team:
A high school diploma.
3 to 6 months of technical support and network service experience in a related field.
Familiarity with internet services and functionality
A strong understanding of communication (data) networking components, PC hardware, software and operating systems.
Being part of the TOP Team.
Connecting with the best talent in the industry.
Connect with other cultures and be part of the world's largest interactions team.