Customer Service Executive / Sr. Executive
Image Icon India · Mumbai
Category Operations
Full time

Location: Malad, Mumbai

Candidate needs to manage calls from customers regarding orders, inquiries, complaints, trouble shoot customer service problems and provide general information. Adhere to the Service Level Agreement (SLAs) specified by the Client / Process for AHT, Quality, Productivity, Schedule Adherence

Qualification / Eligibility Criteria: (Pre-Requisite)

  • Graduate in any discipline
  • Undergraduate (10+2) with min 6 months of work experience
  • Language capabilities – English (Written & Verbal)

Required Skills:           

  • Compassion - Understands and responds appropriately and respectfully to emotional components behind responses: Empathy and Apology
  • Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
  • Composure - Stays calm under pressure: Courteous, and Professional
  • Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
  • Ability to understand the customer problem and provide solution or information as per company policies and process
  • Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter
  • Good understanding of etiquette for written communication (both email and chat)