Teleperformance, the leading outsourced contact centre provider, has a current vacancy for the above role to join our IT team.
The successful candidate will mainly be involved in the Business As Usual operation of the Systems team (2nd and 3rd Line). This consists of handling incoming requests via Service Desk, email, chat and being a contact point for the rest of IT. Pending skills, experience and training, there is an opportunity to participate in other responsibilities of the Systems team. This could include the implementation of new solutions, maintenance of live infrastructure, decommission of old systems and provide professional support and knowledge of Teleperformance IT systems to internal business units and clients. The successful candidate will help maintain the optimal operational environment of the Teleperformance IT Systems by regular monitoring and manage logs for auditing purposes.