Job Descriptions

• Manage client expectations and doing daily communication with the clients as major point of contact
• Farm for additional business opportunity
• Conduct and lead the WBR, MBR and QBR
• Engage Operations for actions, strategies, change in process, service accountabilities and new initiative, and feedback back on area for improvement where appropriate
• Manage monthly billing to the clients

Qualifications

• Minimum 10 years of solid experience in contact center preferably in BPO managing multiple clients with multiple LOBs with more than 100 FTE
• Strong in standard operations rigor, understand Lean Six Sigma concept & implementation
• Strong in process & people development
• Good communication skills in English
• Willing to be based in Jogja