Responsibilities and Accountabilities

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and
  communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the program through a successful team.
• Creating a pleasant working environment that inspires the virtual team.

Preferred Requirements:

• Excellent Communication skills (English, Khmer and Arabic - a trilingual candidate) and
  team leadership skills, data driven/analytical, problem-solving skills.
• Minimum 2 year of BPO supervisory / Team Lead experience.
• Exposure to interpretation, working with US-clients in a service industry, working in a virtual
  environment, working night shifts, multi-lingual languages/team members is a plus.

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.