Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.
A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.
- Prepare people, location, and facilities for Training Delivery
- Deliver Training to transfer learning
- Adapt approach to suit the group and individuals
- Complete Training Needs Analysis to confirm the Training is applicable
- Design Training content with the Learners needs in mind
- Evaluate Training to check effectiveness
- Report on Training to summaries evaluation
- Take ownership of the attendees learning by following up
- Keep stakeholders informed and updated on Training
- Stay closely involved with operations
Education and Specific Training
- Bachelor’s degree
- 3+ years of experience in a training role in a technical support or client care operation
- Proven experience as a Trainer in a Contact Centre or BPO.
- Usage of MS Office
- Data Analytics
Competencies and Specific Skills
- Training Delivery
- Training Design
- Training Outcomes
- Microsoft office
What we offer
An opportunity to learn and grow, a competitive salary, one of the best offices in Nigeria, an international team, and challenging projects.