Image Icon Global · Nigeria
Category Operations

Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.

A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.



  • Prepare people, location, and facilities for Training Delivery
  • Deliver Training to transfer learning
  • Adapt approach to suit the group and individuals



  • Complete Training Needs Analysis to confirm the Training is applicable
  • Design Training content with the Learners needs in mind



  • Evaluate Training to check effectiveness
  • Report on Training to summaries evaluation
  • Take ownership of the attendees learning by following up



  • Keep stakeholders informed and updated on Training
  • Stay closely involved with operations


Education and Specific Training

  • Bachelor’s degree


Work Experience

  • 3+ years of experience in a training role in a technical support or client care operation
  • Proven experience as a Trainer in a Contact Centre or BPO.


Technical Skills

  • Usage of MS Office
  • Data Analytics


Competencies and Specific Skills

  • Training Delivery
  • Training Design
  • Training Outcomes
  • Communication
  • Presentation
  • Writing
  • Microsoft office
  • Adaptable
  • Cooperative
  • Supportive
  • Patient
  • Creative
  • Logical
  • Innovative
  • Attentive
  • Persistent
  • Objective
  • Approachable
  • Open
  • Accountable


What we offer 

An opportunity to learn and grow, a competitive salary, one of the best offices in Nigeria, an international team, and challenging projects.