Job Summary:

• Source candidates for volume recruitment as well as leverage on online recruiting resources and other Sourcing channels to identify qualified candidates.
• Develop and maintain a network of contacts to help identify and source qualified candidates.
• Plan and implement creative and cost-effective sourcing strategies.

Duties/Responsibilities:

• Build and maintain a strong and effective candidate pipeline possessing key talent potentially available for immediate hiring or for succession planning.
• Coordinate with recruitment agencies/headhunters.
• Communicate with vendors to ensure that processes are aligned and contracts are maximized.
• Develop and maintain a database of contacts with schools, alumni groups, associations, external providers and organizations for sourcing of applicants.
• Represent the Company at networking events related to recruitment and employee programs.
• Execute defined people management responsibilities consistently and excellently.
• Management of staff performance pertinent to consistent achievement goals/targets (business, and employee satisfaction goals).
• Work effectively with defined internal and external client and Teleperformance stakeholders.
• Ensure effective, efficient, and consistent implementation of client and TP processes and policies.
• Stay informed of trends and innovative sourcing techniques in order to be competitive in cutting edge, state-of-the-art recruiting practices.

Qualifications:

• Graduate of any 4-year course.
• Minimum of 2 years experience as a people manager preferably gained in Recruitment-Sourcing.
• Capable of handling customer and client escalations.
• With a demonstrable track record in achieving targets.
• Service and customer-focused (external and internal customers).
• Analytical and detail-oriented.
• Problem solver and strong potential for exercising fair and good judgment.
• Open to shifting, flexible in terms of work hours, and working on holidays.

Capable of:

Effective engagement and interaction with different stakeholders (agents, clients, customers, colleagues, support groups, management, etc.).
Effective coaching and people development.
Multi-tasking and effective management of real-time performance and multiple demands.