Job Summary:

• Aligns different business and IT strategies for enhanced productivity.

Duties/Responsibilities:

• Defines key strategies for the IT delivery model of an organization.
• Works to communicate and understand concerns related to IT alignment across departments.
• Works with architects to understand new technology trends and forecast future IT infrastructure requirements.
• Works with project managers to provide business, project and IT improvement data to stakeholders.
• Works with financial leadership on annual IT budgets and forecasts.
• It helps evaluate IT project objectives and analyzes new business initiatives.
• Building positive relationships with customers.
• Assisting with generating new business.
• Identifying opportunities for greater profits.
• Understand customer needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve customer complaints quickly and effectively.
• Forward upselling and cross-selling opportunities to the sales team.
• Promote high-quality sales, supply and customer service processes.
• Aim to preserve customers and renew contracts.
• Approach potential customers to establish relationships.
• Gain a solid knowledge of competitors.

Qualifications:

• Proven experience as a Business Relationship Manager.
• Knowledge of relationship management practices.
• Experience in sales or customer service is preferred.
• Problem-solving attitude.
• Excellent communication skills.
• Aptitude for fostering positive relationships.
• Teamwork and leadership skills.
• Customer-oriented mindset.
• BSc/BA in Business Administration or similar field.