Senior Manager (ALP18292)
Image Icon Philippines · Makati City (Alphaland)
Category Operations
Full time

Job Summary:

  • Overall in charge of the day-to-day operations of the center.


  • Responsible for the attainment of client set goals, efficiency targets and overall center performance.
  • Analyzes agents/supervisors/ACCM performance and develops an action plan to bridge gaps.
  • Implements and audits TOPS as a tool to maintain/increase performance.


  • At least 3 years ACCM/CCM experience.
  • Strong performance management/TOPS background.
  • Excellent program planning and execution skills.
  • Very detail-oriented.
  • Strong decision-making and problem-solving skills.
  • Excellent communication and listening skills.
  • Knowledgeable in call center tools and processes.
  • Proficient in MS Office applications.
  • Computer literate with experience using MS Office products.