Customer Service Specialist
Image Icon Trinidad & Tobago · Port of Spain
Category Customer Service
Requisiton 0001
Full time

We are experts in digital business services in 95 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work in the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

What you’ll do as a Customer Service Specialist:

  • Provide accurate information, address inquiries, and assist with resolving issues related to products, services, billing, and more.
  • Effectively identify customer needs and concerns. Troubleshoot problems, provide solutions, and escalate complex issues to appropriate departments when necessary.
  • Assist customers with processing payments, deferrals, and due date change requests, and addressing account-related inquiries.
  • Maintain accurate and thorough records of customer interactions in the company’s systems. Ensure details of conversations, actions taken, and resolutions offered are well-documented.
  • Develop a deep understanding of our products and services to effectively address customer questions and provide recommendations.
  • Adhere to Teleperformance policies, procedures, and scripting guidelines to ensure consistent and high quality customer interactions.
  • Meet or exceed established performance metrics.
  • Participate in training sessions to stay updated on product changes, service enhancements, and customer service best practices. Provide feedback to improve processes and procedures.
  • Collaborate with team members and supervisors to share insights, best practices, and challenges.
  • Maintain the defined minimum monthly Quality Assurance score.

This is what you need to be a part of the TOP Team:

  • A high school diploma.
  • CXC Mathematics and English mandatory.
  • Preferred: experience in client care, financial industry, banking and credit/charge card industry.

Discover TP's perks:

  • Vacation Leave.
  • Employee appreciation benefits.
  • Learning and Development programs.
  • Opportunities for internal career growth.

Join the TOP Team and connect the world to the most recognized brands in 170 markets