We are experts in digital business services in 95 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work in the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

What you’ll do as a Customer Service Specialist:

• Provide accurate information, address inquiries, and assist with resolving issues related to products, services, billing, and more.
• Effectively identify customer needs and concerns. Troubleshoot problems, provide solutions, and escalate complex issues to appropriate departments when necessary.
• Assist customers with processing payments, deferrals, and due date change requests, and addressing account-related inquiries.
• Maintain accurate and thorough records of customer interactions in the company’s systems. Ensure details of conversations, actions taken, and resolutions offered are well-documented.
• Develop a deep understanding of our products and services to effectively address customer questions and provide recommendations.
• Adhere to Teleperformance policies, procedures, and scripting guidelines to ensure consistent and high quality customer interactions.
• Meet or exceed established performance metrics.
• Participate in training sessions to stay updated on product changes, service enhancements, and customer service best practices. Provide feedback to improve processes and procedures.
• Collaborate with team members and supervisors to share insights, best practices, and challenges.
• Maintain the defined minimum monthly Quality Assurance score.

This is what you need to be a part of the TOP Team:

• A high school diploma.
• CXC Mathematics and English mandatory.
• Preferred: experience in client care, financial industry, banking and credit/charge card industry.

Discover TP's perks:

• Vacation Leave.
• Employee appreciation benefits.
• Learning and Development programs.
• Opportunities for internal career growth.

Join the TOP Team and connect the world to the most recognized brands in 170 markets