Key Responsibilities:

(May perform other duties as requested not specifically addressed in this document)

• Provide timely support to customers through available communication channels
• Handle customer’s concerns positively and professionally
• Identify and escalate priority issues through proper channels when necessary
• Work with other team members in identifying better ways in providing better customer support
• Participate in additional training courses as required
• Maintain and improve quality of service by giving recommendations
• Keep job knowledge up to date by attending upskill training to improve skills
• Meet all key performance indicators set by the company and client
• Adhere to the policies set by the company

Qualifications

• Graduate of any 2-year diploma or 4-year degree course
• English B2 CEFR Level
• Native language proficiency in support language
• No specific educational background but passionate in helping customers is key
• Previous call centre experience is a plus but not required
• Excellent written and verbal communication skills
• Team player with strong problem solving and conflict management skills
• Sound reasoning and analytical skills
• Must be proactive, detail-oriented, and productive under stressful deadlines
• Good multitasking skills

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender, or disability.