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Expect best practices from the leading global brand and an exclusive look at operational processes from the heart of Canon Europe-wide customer support center in Athens.
How to design flawless human-centric CX for high-tech products?
Addressing demanding technical requests remotely is a big thing itself, even more so if a company sells to business and individual customers worldwide. High-tech products require an advanced CX strategy, that considers differences among customer segments and products used.
Join us to learn how Canon and Teleperformance built a centralized customer service hub serving 31 countries across 22 languages.
Build a team structure to streamline business processes across B2C and B2B audiences.
Design employee-focused initiatives that help deliver empathetic technical support.
Use digital tools to reduce customer efforts and automate the response to repeated requests.
Build award-winning partnerships.