The growth of this digital ecosystem has also increased the number of frauds, false and harmful content that e-commerce platforms and marketplaces face.

Ecommerce fraud is a growing problem that can have serious consequences for businesses. Every year, the tactics used by fraudsters get more sophisticated. 

Transaction risks: chargeback frauds, stolen cards

Counterfeit, Illegal & Prohibited products. Intellectual property and copyright infringements

Reviews, Social Media mentions, Social Sentiment

Transaction risks: chargeback frauds, stolen cards

Counterfeit, Illegal & Prohibited products. Intellectual property and copyright infringements

Reviews, Social Media mentions, Social Sentiment

Building a safer online shopping experience & driving growth for digital platforms

Teleperformance's Trust & Safety proven solutions combine human judgment with AI-powered analytics in more than 50 languages to help you improve user safety and experience, build business and platform trust, enabling growth with full policy compliance .

AI to keep virtual malls safe 

Digital stores are facing a rapidly growing need for online data management to properly identify, tag, label, and categorize video, audio, text, and image files. Filtering, moderating the data coming from users' activities online requires an AI-driven technology & human interaction. 

Our ever-evolving, large -scale tech know-how & tools ensure our clients to operationalize, scale and automate processes. With the largest industry expertise, we deliver efficiency, cost saving, accuracy to leading brands all over the World.

Our ever-evolving, large -scale tech know-how & tools ensure our clients to operationalize, scale and automate processes. With the largest industry expertise, we deliver efficiency, cost saving, accuracy to leading brands all over the World.

We provide targeted training and practical learning processes. Our experts review and labels millions of content including text, videos, pictures, ads, and more

Our proven operating models underpin everything we do to ensure we provide top-quality service for our clients and their customers. These best practices have been used and evolved over decades with our clients and are based on highest industry standards.  

AI Operations in Customer Experience

The power of AI and Human interactions to create safer, faster and simpler interactions

The growth of online data requires businesses to scale-up their technology and operations. But are we ready to face the complexity of today`s digital space?

Our Recognitions in the Trust & Safety Space

EVEREST PEAK MATRIX 2022

Teleperformance, Leading Provider in Trust and Safety

Demonstrating industry expertise, well-being solutions, and next-generation innovative offerings Teleperformance has been named a Leader in the Everest Group Trust and Safety - Content Moderation Services PEAK Matrix® Assessment 2021. This recognition underscores our essential contribution to making the internet a safer place for our clients, their customers, and their loved ones.

Client Stories

Digital Fraud Loss prevention in the E-Commerce platform of a large apparel manufacturer 

The world’s largest designer, marketer and distributor of sports related apparel & accessories, equipment and athletic footwears was looking for a team of industry-leading fraud and chargeback analysts. The client required highly performant solution to support their growth, cost containment and to support their direct retail operations risk and control organizations.

OUR SOLUTIONS DEVLIVERED 

Proactive & Reactive Monitoring

Fraud Detection, Investigation, Alerts & Prevention

Chargeback Mitigations & Telephony

+

Experienced agents hired in a short time

Ongoing

Support

Additional Insights




Process optimization and Managing significant seasonal fluctuation with great success for one of the largest Global online e-commerce platforms

We are trusted with billions of unique interactions worldwide.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.

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