The growth of this digital ecosystem has also increased the number of frauds, false and harmful content that e-commerce platforms and marketplaces face.
Ecommerce fraud is a growing problem that can have serious consequences for businesses. Every year, the tactics used by fraudsters get more sophisticated.
Transactions
Transaction risks: chargeback frauds, stolen cards
Product / service listings
Counterfeit, Illegal & Prohibited products. Intellectual property and copyright infringements
Online Reputation
Reviews, Social Media mentions, Social Sentiment
Building a safer online shopping experience & driving growth for digital platforms
Teleperformance's Trust & Safety proven solutions combine human judgment with AI-powered analytics in more than 50 languages to help you improve user safety and experience, build business and platform trust, enabling growth with full policy compliance .
On Boarding
Account & Customer profile set-up. Merchant / Customer registration and review
Listings Management / Review
Product listing review. Labeling & Annotation. Content checks IP & copyright infringement. Counterfeit/fake products
Purchase / Transactions
AML & Sectioned review. Transaction fraud (proactive / reactive). Loyalty program overview / management. Promotion / Coupon fraud
After-sales
Shipping fraud Returns, refund, chargebacks review Dispute investigation & resolution
Feedback / Social Monitoring
Content Moderation. Fake /incentivized review moderation. Posts and comments moderation
AI to keep virtual malls safe
Digital stores are facing a rapidly growing need for online data management to properly identify, tag, label, and categorize video, audio, text, and image files. Filtering, moderating the data coming from users' activities online requires an AI-driven technology & human interaction.
Technology with a human touch
Our ever-evolving, large -scale tech know-how & tools ensure our clients to operationalize, scale and automate processes. With the largest industry expertise, we deliver efficiency, cost saving, accuracy to leading brands all over the World.
Our Operations Framework
Our ever-evolving, large -scale tech know-how & tools ensure our clients to operationalize, scale and automate processes. With the largest industry expertise, we deliver efficiency, cost saving, accuracy to leading brands all over the World.
We provide targeted training and practical learning processes. Our experts review and labels millions of content including text, videos, pictures, ads, and more
Our proven operating models underpin everything we do to ensure we provide top-quality service for our clients and their customers. These best practices have been used and evolved over decades with our clients and are based on highest industry standards.
AI Operations in Customer Experience
The power of AI and Human interactions to create safer, faster and simpler interactions
Our Recognitions in the Trust & Safety Space
EVEREST PEAK MATRIX 2022
Teleperformance, Leading Provider in Trust and Safety
Client Stories
Digital Fraud Loss prevention in the E-Commerce platform of a large apparel manufacturer
Experienced agents hired in a short time
Support
Additional Insights
Process optimization and Managing significant seasonal fluctuation with great success for one of the largest Global online e-commerce platforms
We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.