Driven by customer insight

Best in Class Customer Experience

Customer service has always been a key differentiator to develop lasting, loyal customers. Companies now have increasing challenges as they cater to various customer segments, each with their own preferences and behavior. Teleperformance since 2013 has monitored consumer’s changing behaviors and expectations around the globe via our CX Lab research center. Here are some of our latest key findings:
Channels What Consumers Want Versus What They Get

Grab our white paper on what consumers want vs what they get here

Launched in 2013, the award-winning Teleperformance CX Lab is a research center dedicated to monitoring consumers’ changing behaviors and expectations globally to help companies improve their customer service strategies. The latest edition analyzes consumer sentiment during the pandemic across 13 countries and 19 sectors to understand the sentiment of five generations.

Transformation in our DNA

With technology and data security vendors bringing in new products to the market on a daily basis, prioritizing which technology you need to implement can become tricky. With our T.A.P.™ framework, we can help you identify which improvement areas to prioritize, transitioning safely and swiftly to smart operations.
Our transformation relies on our T.A.P.™ framework to unlock value for your customers’ experience, improve your journey in an ever-changing business landscape, and reduce the learning curve for your customer success specialists (CSS). T.A.P.™ can help on a wide range of questions, from improving operations, increase customer satisfaction and brand loyalty, revenue generation, as well as maintain data protection commitments.
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