Customer Service Representative for E-commerce – English
Image Icon Global · Romania
Category Customer Service
Full time

Responsibilities

  • Statistician: The ability to gather data and add data from both the customer and the company
  • Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
  • Personal Aid: Helping customers or drivers via chat. Assisting them with solutions, counseling and information about the company’s policy and services provided

Requirements

  • Language: English language- B2/C1 level
  • Personal Aid: Helping customers on chat/ticketing system and by phone; assisting them with solutions, counselling and information about the company’s policy and services provided
  • Counsellor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
  • Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
  • IT skills: Knowledge of IT programs as well as fast fingers for typing
  • Veteran: Previous experiences in customer support is a big plus

Our offer

  • Attractive rewards and additional performance based bonuses
  • Annual fixed bonuses
  • Full private medical insurance & discounted prices for the dependents of the employee
  • Child birth support
  • Online library access for passionate book readers
  • Various discounts for gym classes & other recreational activities
  • Multicultural and enthusiastic work environment
  • Access to the company’s cultural events including well-known festivals in Romania
  • Lunch vouchers

We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

Majorel is now Teleperformance.
Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance.
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.
A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional, and one of the strategic highlights of acquiring Majorel is that the combined organization will offer significant career development opportunities all around the world.
Are you ready to explore a whole new world of vast opportunities? We’re ready to welcome you.